If you make a mistake while filling out a money order, do not erase, cross out, or overwrite the information. Keep the money order and your receipt, check whether the item has already been cashed, and contact the issuer for the applicable next steps.
For an Order Express money order, Customer Service can help you determine the available options based on the item’s status and your purchase information. This guide explains what to do next and how to avoid the same mistake in the future.
If you’ve made a mistake while completing a money order, understanding what comes next is essential. What Causes a Money Order Issue and How Is It Fixed? explains other common money-order problems, including loss, replacement, and fraud concerns.
Note: Order Express, Inc. is registered with FinCEN as a Money Services Business. Applicable state licensing is separate from federal MSB registration.
What Should You Do Immediately After Making A Mistake?
If you notice incorrect information on a money order, stop before making additional changes. Keep the instrument and your receipt together with any other purchase information you have.
1. Do Not Alter The Money Order
Do not erase, cross out, overwrite, or otherwise change information unless the issuer specifically instructs you to do so. Alterations may affect whether the instrument can be accepted or processed.
Instead, contact the issuer and explain the mistake.
Note: Per Order Express policy, a Money Order that has been altered, crossed out, or overwritten will be deemed invalid. Customers must never attempt to rewrite or modify a Money Order; instead, initiate a cancellation or refund request through Order Express Customer Service.
2. Check Whether The Money Order Has Been Cashed
First, determine whether the money order has already been cashed. The item’s status can affect which options are available.
Contact Order Express Customer Service and have your receipt or purchase information ready so the transaction can be identified.
How To Get Help With An Order Express Money Order
If your Order Express money order contains an error, gather your transaction information before contacting Customer Service.
Gather Your Receipt And Purchase Details
Your receipt is especially important because it may contain the serial number and other transaction details needed to locate the money order.
Keep available:
- Your original money order receipt
- The money order serial or reference number
- The purchase amount and date
- The location where you purchased it
- Any correspondence related to your request
Order Express maintains all refund and transaction records in accordance with its BSA/AML Corporate Compliance Program. All Money Order activities are monitored and recorded to prevent fraud, ensure lawful use, and maintain compliance with federal and state money services regulations.
Contact Order Express Customer Service
To request assistance with an Order Express money order, call 1-888-666-1602 or email customer.service@orderexpress.com.
Have your receipt and available purchase details ready, including the purchase date, amount, location, and money order serial or reference number.
Customer Service can confirm the item’s status and explain the applicable claim, cancellation, refund, or replacement process, if available.
What If The Money Order Has Already Been Cashed?
If the money order has already been cashed, do not assume the same options are available as for an uncashed instrument. Contact the issuer and provide the transaction details so the status and available next steps can be reviewed.
For an Order Express money order, Customer Service can explain what information is needed for your specific situation.
How To Avoid Money Order Mistakes Next Time
A few checks before completing a new money order can reduce the risk of another mistake.
Double-Check The Details Before Writing
Before writing on a new money order, review the recipient information and follow the instructions printed on the instrument. If you are unsure where information belongs, ask the issuer before completing it.
For a full field-by-field walkthrough, see our guide on how to fill out a money order correctly.
Keep Your Receipt
Keep your money order receipt in a safe place. It may contain the serial number and purchase information needed to locate the item or support a claim.
Store the receipt separately from the money order so both documents are not lost together. If you need help checking an item’s status, see our guide to tracking a money order safely.
Report A Lost Or Stolen Money Order
If your money order is lost or stolen, contact the issuer promptly and have your receipt or purchase details available. The available process will depend on the item’s status and the issuer’s applicable procedures.
Use An Established Provider
When purchasing a money order, use an established provider and keep the transaction documentation you receive.
Order Express is registered with FinCEN as a Money Services Business. Federal registration is separate from applicable state licensing requirements.
Conclusion
If you make a mistake on a money order, do not try to erase, cross out, or overwrite the information. Keep the money order and your receipt, check the item’s status, and contact the issuer for the appropriate next steps.
For an Order Express money order, contact Order Express Customer Service or customer.service@orderexpress.com and have your purchase information available.
Before completing your next money order, review each field carefully.
Disclaimer: This article provides general information for educational purposes only and does not constitute legal or financial advice. Policies and procedures may vary by provider and location. Customers should review their transaction documentation and contact Order Express directly for guidance concerning an Order Express money order.
Need help with an Order Express money order? Contact Customer Service with your receipt and available purchase details.
Frequently Asked Questions
What Should I Do If I Filled Out A Money Order Incorrectly?
Do not erase, cross out, or overwrite the information. Keep the money order and your receipt, check its status, and contact the issuer for the applicable next steps.
Can I Cross Out A Mistake On A Money Order?
Do not erase, cross out, or overwrite information unless the issuer specifically instructs you to do so. Contact the issuer for guidance on the appropriate next step.
How Do I Get Help With An Order Express Money Order I Filled Out Incorrectly?
Call 1-888-666-1602 or email customer.service@orderexpress.com. Have your receipt and available purchase details ready. Customer Service can check the item’s status and explain the options that apply to your request.
Can I Get A Refund For A Lost Or Stolen Money Order?
Refund or replacement availability can depend on the item’s status and the issuer’s applicable procedures. Contact the issuer with your receipt and transaction details to determine the options available.
How Long Does A Money Order Claim Or Refund Request Take?
Processing time can depend on the item’s status and the type of request. Contact Order Express Customer Service for the current process and any timing information that applies to your money order.
What Information Should I Keep After Buying A Money Order?
Keep your receipt, serial or reference number, purchase date, amount, purchase location, and relevant correspondence.
John is a Content & SEO Specialist who enjoys breaking down complex financial topics, like cross-border payments and money transfers, into content that’s easy to understand. He focuses on creating practical, search-driven content that helps people find answers and make informed decisions.
